ORDERS & PAYMENT

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.

Can I modify or cancel my order after placing it?

You can modify or cancel your order within 24 hours of placing it. Please contact us immediately at animauxdirect@gmail.com and we will do our best to help.

Will I receive an order confirmation?

Yes. A confirmation email with your order details will be sent to you as soon as your order is placed. Please check your spam folder if you do not receive it.

SHIPPING & DELIVERY

Do you ship internationally?

Yes, we ship worldwide. Delivery times and shipping costs vary depending on your location and will be displayed at checkout.

How long does delivery take?

Standard delivery typically takes 7 to 14 business days depending on your location. Express options may be available at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email. You can use this to follow your shipment in real time.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours at animauxdirect@gmail.com with a photo of the damage. We will resolve it quickly.

RETURNS & REFUNDS

What is your return policy?

We offer a 14-day return policy from the date you receive your order. Items must be unused and in their original packaging.

How do I start a return?

Simply email us at animauxdirect@gmail.com with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Refunds are processed within 5 to 10 business days after we receive and inspect the returned item.

PRODUCTS & SAFETY

Are your products safe for pets?

Yes. All products in our store are selected based on strict quality and safety standards. We only carry items that meet international safety requirements.

Do your products come with a warranty?

Warranty terms vary by product. Please check the individual product page for warranty information or contact us for details.

Are your products suitable for all breeds and sizes?

We offer a wide range of products suitable for various breeds, sizes, and types of animals. Product descriptions include size guides and recommendations where applicable.

PRIVACY & DATA

How do you handle my personal data?

We take your privacy seriously. Your personal data is collected only for order processing and communication purposes. It is never sold to third parties. Please read our Privacy Policy for full details.

Is your website secure?

Yes. Our store uses SSL encryption to ensure all your personal and payment information is fully protected.

CONTACT & SUPPORT

How can I contact customer support?

You can reach us anytime at animauxdirect@gmail.com. We aim to respond within 24 to 48 business hours.

Do you have a physical store?

We are an online-only store, allowing us to serve customers worldwide with ease and convenience.