These terms govern use of the website animauxdirect.com.

Important: sales are governed by our Terms and Conditions of Sale (CGV), which prevail in the event of any inconsistency with this document.

1. Publisher

This site is published by AFC FORMATION, sole trader, SIRET 532 384 716 00017. See our Legal Notice.

2. Access to the site

The site is free to access. We work to keep it available but cannot guarantee uninterrupted access, particularly during maintenance.

3. Use of the site

You agree to use the site lawfully and not to disrupt its operation, including by introducing malicious code, scraping data automatically, or attempting unauthorised access.

To place an order you must be at least 18 years old and provide accurate information.

4. Intellectual property

The texts, layout, logo and trading name on this site are protected. Reproduction without prior written authorisation is prohibited.

5. Accuracy of information

We take great care over the accuracy of the information published. Photographs are illustrative; colour rendering may vary by screen. In the event of an obvious error in a price or characteristic, we will inform you before processing the order and you may cancel free of charge.

6. External links

The site may contain links to third-party sites. These are provided for convenience; we exercise no control over their content.

7. Personal data and cookies

How we handle your data is described in our Privacy Policy. You can change your cookie preferences at any time.

8. Guarantees and liability

Nothing in these terms limits the rights you hold by law as a consumer, in particular the legal guarantee of conformity (2 years) and the guarantee against hidden defects. These guarantees apply to all our products and cannot be excluded.

9. Complaints and mediation

Complaints may be sent to animauxdirect@gmail.com. Where a dispute remains unresolved, you may use a consumer mediation service free of charge; details appear in our Legal Notice.

10. Changes to these terms

We may amend these terms. The terms applicable to an order are those in force and accepted on the date of that order. Any substantial change will be flagged on this page.

11. Governing law

These terms are governed by French law. The French courts have jurisdiction in accordance with the rules applicable to consumers.