At Animaux Direct, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order with us.
Information We Collect
When you visit our store or make a purchase, we may collect the following information:
Name and contact details such as email address and phone number Billing and shipping address Payment information processed securely through our payment providers Order history and purchase details Device and browsing information such as IP address, browser type, and pages visited Cookies and tracking data as described below
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders Send order confirmations, shipping updates, and tracking information Respond to your questions and customer support requests Improve our website and shopping experience Send promotional emails or newsletters if you have opted in Comply with legal obligations
We will never sell, rent, or share your personal information with third parties for their own marketing purposes.
Legal Basis for Processing
We process your personal data on the following legal grounds:
To fulfill our contractual obligation to you when processing your order To comply with legal obligations we are subject to Based on your consent where applicable such as marketing emails For our legitimate business interests such as improving our services
Sharing Your Information
We may share your information with trusted third parties only where necessary, including:
Payment processors to handle secure transactions Shipping and logistics partners to deliver your orders IT and platform service providers who support our website operations
All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order records are typically retained for up to 5 years for accounting and legal purposes.
Your Rights
You have the right to:
Access the personal data we hold about you Request correction of inaccurate or incomplete data Request deletion of your personal data where applicable Object to or restrict how we process your data Withdraw consent at any time where processing is based on consent Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at animauxdirect@gmail.com
Data Security
We take data security seriously. Our website uses SSL encryption to protect all information transmitted between your browser and our server. Payment information is processed through secure, PCI-compliant payment providers and is never stored on our servers.
Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Animaux Direct animauxdirect@gmail.com