At Animaux Direct we are committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal data.
Data controller
AFC FORMATION — sole trader, SIRET 532 384 716 00017
10 Rue Paul Lafargue, 91550 Paray-Vieille-Poste, France
Contact: animauxdirect@gmail.com
Data we collect
- Name and contact details (email, telephone)
- Billing and delivery addresses
- Payment data, processed securely by our providers
- Order history
- Browsing data: IP address, browser type, pages visited
- Cookies, under the conditions described below
Why we use it
- To process and ship your orders
- To send confirmations, shipping updates and tracking numbers
- To answer your questions and support requests
- To improve the site and the shopping experience
- To send promotional emails where you have consented
- To meet our legal obligations
We never sell or rent your personal data.
Legal bases
- Performance of the contract, to process your order
- Legal obligation, for accounting retention
- Your consent, for marketing and non-essential cookies
- Legitimate interest, to improve our services
Who receives it
- Payment providers, to secure transactions
- Logistics partners, for delivery
- Shopify, as platform host
Transfers outside the European Union
To ship your order, we transmit your name, delivery address, telephone number and order contents to our logistics partner, whose fulfilment operations are located outside the European Union, including in the People's Republic of China.
These transfers are governed by the European Commission's Standard Contractual Clauses. We transmit only the data strictly necessary for delivery — never your payment details. You may request further information at animauxdirect@gmail.com.
Cookies and consent
We use cookies that are strictly necessary for the site to function, and — only with your consent — cookies for audience measurement and advertising.
When you first visit, a banner lets you accept all, refuse all, or choose by category. Refusing is as easy as accepting. You can change your choice at any time via the "Cookie preferences" link in the footer. Non-essential cookies are not placed before you consent. Your choice is stored for 6 months.
How long we keep it
We keep your data only as long as necessary for the purposes described. Accounting records relating to orders are kept for 10 years under the French Commercial Code. Marketing data is kept for 3 years after the last contact.
Your rights
You have rights of access, rectification, erasure, restriction, objection and portability, together with the right to withdraw consent at any time and to set post-mortem instructions.
To exercise them: animauxdirect@gmail.com. We respond within one month.
You may also lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr
Security
The site uses SSL encryption. Payments are handled by PCI-DSS compliant providers. No bank details are stored on our servers.
External links
Our site may contain links to third-party sites. We are not responsible for their privacy practices.
Changes
This policy may be updated. Any change will be published on this page with a revised date.