Order Processing:

All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive an email notification once your order has been dispatched.

Shipping Times:

Standard delivery takes between 7 to 15 business days depending on your location. Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons. We are not responsible for delays caused by customs or circumstances beyond our control.

Shipping Costs:

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available on qualifying orders as displayed on our website.

Order Tracking:

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your shipment in real time. Please allow 2 to 3 business days for tracking information to become active after dispatch.

Customs and Import Duties:

Your order may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs office for more information before placing your order.

Lost or Delayed Orders:

If your order has not arrived within 20 business days of the dispatch date, please contact us at animauxdirect@gmail.com with your order number. We will investigate the issue and offer a replacement or refund where applicable.

Damaged or Incorrect Orders:

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at animauxdirect@gmail.com with your order number and a clear photo. We will resolve the issue promptly.

Contact Us:

For any shipping related questions, please reach out to us at animauxdirect@gmail.com. We aim to respond within 24 to 48 business hours.